Find out the answers to some of your questions about Donations, Store Policies, Store Sales, Volunteering, and Programs.
I would like to schedule a free home pick up, but I do not have large furniture items. Can I have a truck pick them up?
We are only able to schedule free home pick ups for large furniture items at this time. The only exception to this rule is if you have a large quantity of smaller donations. A large quantity is 10 or more large bags or boxes of donations that cannot fit into a passenger vehicle. If you do not have a large quantity of items, please drop them off at any of our donation centers.
What days of the week do you schedule free home pick ups for large furniture items or large quantities of items?
We offer pick ups Monday-Friday. Click here for more information or to schedule your pick up. Unfortunately, we are unable to schedule same day pickups.
What time of day do you schedule pick ups, and do I have to be home?
We do not schedule appointments for a specific time of day, and donors do not need to be home for us to do a pick up. Pick ups are made between approximately 10:00 a.m. and 5:00 p.m. We ask that you leave your items in your driveway, on your front porch, or in your garage with the door left open for us first thing in the morning. In the case of inclement weather, we ask that you call and reschedule your appointment if you are not able to leave your items in your garage with the door left open for us. Items that are damaged by the weather will not be accepted.
I would like to schedule a free home pick up, but I cannot move the item(s) outside to my driveway, front porch or garage.
Goodwill is unable to enter homes and apartments for liability reasons. We suggest that you have a friend, relative or neighbor assist you with moving the items outside to your driveway, front porch, or garage so that we may pick them up. If the home or apartment is being vacated or you are the landlord of a property that has been vacated, please contact donations scheduling at (402) 438-2022 for additional information about scheduling a pick up.
I accidentally donated an item to Goodwill, and I would like to get it back. How can I find it?
If you unintentionally donated an item to one of our retail stores, you may contact the retail store by calling or stopping by to see if you can locate the item. If the item is found, you may purchase it back for the listed price if it is still available in the store. Please note that we cannot guarantee that you or a Goodwill employee will be able to locate an item that was accidentally donated. If you unintentionally donated an item to our warehouse donation center, we will not be able to locate the item for you as we do not keep an inventory of donations and these items are shipped to any one of our six retail stores in Lincoln and York. If you unintentionally donated an item during a free home pickup that you scheduled, please contact our main office no later than ONE DAY after the pickup and we will try to locate where the item was sent. Please note that we cannot guarantee that you or a Goodwill employee will be able to locate an item that was accidentally donated. If the item is found, you may purchase it back for the listed price.
Are donations free?
Donations are not free. Employees have to be paid to sort through the saleable and non-saleable items, and even though we recycle as much as possible, Goodwill still spends over $50,000 a year in refuse costs for donated items that were non-saleable.
I donated the change from my Goodwill purchase. Where does it go?
Donations collected through the Change Here, Change There round up program helps support grants Goodwill provides to other local non-profits as well as services Goodwill provides. Click here to learn more.
What is your return policy?
Does Goodwill have an Inclement Weather Policy?
Goodwill's Inclement Weather Policy can be found here.
What is the Traveling Sale?
Buy one regular priced clothing item and receive up to four more clothing items of equal or lesser value for only $1.00 each. The Traveling Sale "travels" from store to store and is at a different location every week.
What is the 10 for $10 Clothing Sale?
Buy 10 select items of clothing for only $10. The 10 for $10 Clothing Sale occurs once a month at all Goodwill locations.
What is the $0.99 Clothing Sale?
Select clothing items are only $0.99. The $0.99 Clothing Sale occurs once a month at all Goodwill locations.
I would like to do some volunteer work with Goodwill, how do I get started?
First, you'll need to fill out a volunteer application. You can access our volunteer application here.
Once you've filled out the application you must attend volunteer orientation before you can begin volunteering. Click here for the current days and time volunteer orientation is offered.
2100 Judson Street
Lincoln, NE 68521
Please make arrangements to ensure that you arrive on time. Unfortunately, we cannot accommodate late arrivals and you will be asked to attend the next orientation. Please plan on setting aside 30 minutes for orientation.
Can I choose which location I volunteer at?
You can give us your first and second choices for a volunteer location and we will try to accommodate your request.
What kinds of programs and services does Goodwill offer?
Goodwill provides employment services in the Lincoln community for individuals with barriers to employment. Please visit our programs and services page for more detailed information.
Do you offer any services to the general public?
Goodwill is proud to partner with other agencies within the American Job Center which is located in Education Square in downtown Lincoln. The American Job Center offers free assistance with computers, resumes, applications, online registrations and computer tutorials. The AJC is a great resource for job seekers!
If I would like to get involved with a program, who do I contact?
Contact us here or call us at 402-438-2022.
Does Goodwill have an annual report available?
Goodwill's annual report is available online. Please take some time to read about our achievements. We cannot thank our Customers, Donors, Volunteers, and Employees enough for making this last year a success!